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Our Newsletter


Policies

 

Customer Privacy

Safety Disclaimer

Warranty

Pre-order

Cancel Order

Package Condition

Return, Replace and Refund

Shipping

 

Customer Privacy

We value and respect your privacy as much as our own. We will never sell or disclose your information to any other company. All personal information we collect is solely for the purpose of providing better shopping experience with us and for on-going customer service. [Top]

 

Safety Disclaimer

All products being sold on Hobby-Galaxy.com are intended for Adult Collectors. They are not toys for children. These products may contain sharp points, small parts, choking hazards, adult themes and other elements not suitable for children under 16 years old.

By placing order with us, the customer (you) agrees that

  1. The customer (you) is at least 16 years old.
  2. The customer assumes full responsibility of ensuring the proper use of the product.
  3. Hobby-Galaxy.com is released from any liability for injury or death related to the product.

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Warranty

Hobby-Galaxy.com does NOT provide or endorse any kind of warranty on products being sold. Some products may come with extended warranty from the manufacturer. Please check directly with the manufacturer for details. If you need to return a defective product, please refer to the Return and Refund policy section below. [Top]

 

Pre-order

Pre-order options and payment

Depending on the product, a pre-order option may have to be selected first before an order can be placed. Simply click the desired option rectangle (located above the "Add To Cart" button) and proceed to the next step.

If the selected option states that down payment is not refundable, then when a customer later decides to cancel the order, the down payment already paid (including shipping) WILL NOT BE REFUNDED. This is to protect us from the pre-orders system being abused.

When the product is in stock (or its arrival is imminent), we will send out an invoice for any balance due (for example, if a customer put down 10% + shipping for pre-order, then she/he will receive an invoice for 90% of the product price). Payment needs to be received within two weeks after the invoice is sent. if no payment is received, the pre-order will be canceled and the down payment (including shipping and tax) will NOT be refunded. We will ship the order promptly after payment is received, however, if there are multiple items in the order, we will wait till the order is complete then ship out the whole order in one shipment. We will not split order even though some items in the order arrive sooner than the others and the payment is collected.

*In the rare case that we can not fulfill your pre-order (e.g. production is cancelled by the manufacturer), all your payment (regardless which option you chose) will be fully refunded.

Payment plan

If you prefer to pay off the balance over time instead of one lump sum, please contact us after placing the order. We will send you an invoice for the balance due with a due date the same as the estimated product release date. The invoice will allow partial payment of any amount made at any time. Simply keep revisiting the invoice email and make payment through the link. You can pay off the invoice at your own pace by the due date.

Estimated available/release date

This is a rough estimate provided by the manufacturer. There is no guarantee that they will always hit the date, and the date can CHANGE WITHOUT NOTICE, which we have no control over. Therefore please do not take the date literally, it is meant to indicate the approximate range of time during which the product may arrive. If the item did not arrive as expected, we cannot be held responsible and would ask for your understanding and patience. Customers are welcomed to contact us anytime to get update on her/his order or a particular item.

Ordering multiple items

Unless specified otherwise in the product description, most products can be combined and ordered in one order. There are a few rules regarding order combination:

  • Up to three items can be put into one order.
  • All items in one order must have an estimated arrival date within one month of each other's.
  • If a customer wishes to ship multiple items in one shipment, all items must be ordered in one order. We will NOT hold separate orders to ship out in one shipment.
  • When multple items are ordered together in one order, we will wait till everything has arrived and ship the complete order in one consolidated shipment. If a customer wishes to ship part of the order sooner, please contact us to make arrangement. Please note that there may be additional shipping charge for splitting order.

But we will try to be flexible if you have special needs. Please contact us to discuss.[Top]

 

Cancel Order

Cancelling order is simple and painless. Send us the request through email and provide order details such as order #, date, and content, then as long as the item has not been shipped, we should be able to cancel your order and fully refund your payment. However, there are two exceptions:

  1. For pre-orders, if you've selected a pre-order option that states down payment is not refundable, you can still cancel your order, but your down payment (including shipping, tax, handling, etc.) WILL NOT BE REFUNDED. This is to protect us from the pre-orders system being abused.
  2. If we had made special arrangement (for example place a special order with the supplier) to fulfill your order, and the additional effort had been communicated to and approved by you prior to placing the order, then we cannot cancel the order. 

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Package Condition

All items being sold (unless specified otherwise) on Hobby-Galaxy.com are brand new products in mint condition. They are in factory packaging and often come with manufacturer seal. However, we do not guarantee the packaging will be free of minor shelf-wear or damage during transit. If an item is returned solely due to the condition of packaging, the return shipping costs will be paid by the customer. [Top]

 

Return, Replace and Refund

If you need to return an item, please read the policies below and contact us first to obtain return approval. 

Unopened items

You may return an unopened item within 7 calendar days after delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.), otherwise you are responsible for return shipping and the original shipping will not be refunded. The unopened item must have all its original packaging (shrink wrap, paper wrap, seal, tape, box, blister, marketing material, etc.) intact and undamaged.

Opened items

An opened item can be returned within 7 calendar days after delivery ONLY if it is defective. We will be more than happy to pay for the return shipping and issue refund or send you a replacement if it is desired. Once an item has been opened, we CAN NOT accept return for any other reason.

Damaged items (during transit)

In the rare case an item is damaged during transit. It is up to the customer (you) to document the damage and file claim with the carrier or post office. All items will be insured for damage prior to shipping.

Replacement

If there is still inventory available, we will send the replacement promptly AFTER the item qualified for return has been received by us.

Refund

Full product price including any tax will be refunded if an unopened item or an opened item (defective or wrong item, see above) is returned. If the return is due to our mistake (wrong item), the original shipping will also be refunded, otherwise the original shipping will not be refunded because we already paid the carrier.

If refund is issued within 60 days after the purchase, the refund will go back to the original payment method (credit card, debit card, Paypal etc.). Beyond 60 days, refund can only be issued as Paypal payment, and the customer must have a Paypal account in order to receive the money.

You should expect to receive your refund up to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund almost instantly after your request is approved. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via e-mail of your refund once we've received and processed the returned item. [Top]

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Most in stock items will be shipped within two business days after an order is placed, unless specified otherwise on the item page. Once the order is shipped, the customer will receive a shipment notice with tracking information.

The easiest way to get accurate shipping quote is by checking out an item as a guest (no buying obligation). Just put an item in the shopping cart and check out without registering an account. After you put in your shipping address, the system will calculate the cost and provide shipping options. As long as you don't finish the process, you won't be charged.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Due to system issue, we cannot ship to APO/FPO/DPO address. Please provide an actual physical address for shipment. Any order placed using an APO/FPO/DPO address will be canceled. 

Changing address:

If you need to change the ship-to address after an order is made, please send request to us ASAP with the new address. If you log into your account and change the address, it will simply add to your address book and the new address WILL NOT be reflected on your orders automatically. This is because a customer could have different address for different order, and the calculated shipping cost will be different, therefore the system will not update the open orders automatically. Address change has to be done manually by our staff. 

Some other important issues you need to be aware:

  • For shipment that has a value over $200, a signature from someone in the receiving address upon delivery is mandatory, unless the customer gives specific instruction to remove the signature requirement when placing the order. This is done to protect both the customer and us in case of lost shipment.
  • Shipment consolidation. If you check out multiple items with different estimated release date all at once, you are authorizing us to hold your order until all items are available. This may cause delay for items that arrive sooner.
  • Shipment consolidation through FedexDue to system issue, Fedex is currently not configured to consolidate shipment for multiple items. Therefore if you are buying more than one item and wish to consolidate them, please choose a shipping method other than FedexIf You still prefer to use Fedex for consolidation, please check out each item INDIVIDUALLY. We will try to consolidate your shipment, and refund/credit you the extra shipping you've paid. If you check out multiple items all at once using Fedex as the shipping method, you may get additional invoice from us for the actual shipping cost.
  • Using non-trackable shipping service. Most of the shipping methods are trackable. However in the case of international shipments, the USPS First Class Parcel/Package Service may not be trackable once the package leaves the US border. Please be aware you are using this service at your own risk. We can provide proof of shipment, but cannot provide proof of delivery. If the package fails to reach you, we cannot be held responsible, and it's up to you to file claim with the shipping company/post office.

Notes on international shipping: 

  • The customer (you) is responsible for any import tax or customs tariff.
  • We are required to declare the full value of the item for customs purpose. [Top]